Workforce Trends of 2020

The ever-evolving workplace is a connected, vibrant space especially with the diverse workforce. The changes at macro level are never abrupt; rather they are a gradual transition evolving out of real-time situations. In present times, fluidity in talent with diverse cultural background and virtual workplaces demand a more flexible and adaptive approach. An indicative of the future workplace scenario, for the workforce to be motivated, it is important for them to be driven by a shared purpose rather than show them the carrot of competitive salaries and perks alone. Hence, the import of employee experience and the harmony of AI and humans form the crux of workforce trends in 2020.
When change is the only constant, the workforce would obviously be as agile and adaptive as talented. It’s a-challenge-a-minute scenario from sourcing to retaining talent. In such a charged environ, ascertaining a general trend applicable to varied industries would contribute immensely in controlling costs while keeping a close watch on mobility and engagement of talent whilst keeping expectations real.
Technology and talent would play a more significant role in 2020
– According to an Ernst and Young estimate, the decade from 2017-2027 will see the global working population increase by 485 million.
– Age-wise, 82% millennials admit that workplace technology would influence their choice while accepting a new job.
– By 2020, it is expected that the workforce of one in four organizations will be at least 30% contingent.
– It has long been said that technology plays a substantial role in employee retention. However, the years gone by have taught that disruption is not limited to technology alone; it extends to political and economical arena as well.
– Yet, Gartner’s 2018 Future of HR survey yielded that above 60% of Chief Human Resource Officers (CHRO) worry about being unprepared for managing forthcoming technological disruptions.
– As PWC puts it, by 2020 a major part of routine transactional tasks would be automated.
Future Workplace and View surveyed 1,601 workers across North America regarding perks offered by employers and found out that employees want the basics first i.e. natural light, proper ventilation and comfortable temperatures.
So pertinent is this basic aspect that it can reduce absenteeism up to 4 days every year. In fact, unscheduled absenteeism costs companies an estimated USD 3600 per hourly worker and USD 2650 for salaried workers every year.
Future-enabled workforce strategy with a radical approach can change the dynamics of human capital trends that have been fore-analyzed. In ‘The Power to Perform: Human Capital 2020 and Beyond’ PWC laid out the path ahead and forward with 7 key pointers, namely:
– Build trust and purpose – In order to attract and retain talent, the employees should be able to trust the employer.
– Plan for the workforce of the future – Dynamic workforce supply and demand models are the need of the hour.
– Create digital ‘talent exchanges’ – Enhancing a better match with the required skill sets and people, AI and ML (Artificial Intelligence and Machine Learning) would contribute majorly.
– Rethink skill development – Thinking in terms of redesigning academics and modernizing corporate learning is necessary for workforce to adapt.
– Digitize work – Digital and productivity can be two sides of the same coin. However, those in job complain of fewer hours or free-time in hand to upgrade themselves whilst the ‘newcomers’ are inundated with online courses promising them the moon for a lot of moolah.
– Embed human capital analytics – Priority decisions in business require data analytics concentrated on human capital or talent.
– Redesign compensation models – Reward and motivation values surface even in disruptive technologies scenario when redesigning of capabilities, roles and pay is deliberated. excursion viaje desierto marrakech

study my understanding of services

With the stroke of the clock at 12.00 midnight on 31st December 2017, we bid goodbye to the year 2017 and welcomed the year 2018. New Year; new things, organizations that have not migrated to EDI Managed Services are missing out on the benefits of such migration.

Here are the top 10 reasons why your organization should immediately join other organizations and reap the benefits of a successful integration to EDI Managed Services.

1 Reduction in Cost
When an organization migrates to EDI managed services, it no longer acquires its own IT infrastructure for EDI services, rather the EDI services provider takes care of all needed infrastructure and also provides the staff to ensure optimum performance of such infrastructure, thereby reducing its cost outlay drastically.

2. Reduction in Risk of Data loss
The EDI managed services provider usually will have one or more mirrored back up in another location, even in several continents, therefore loss of data due to any reason at all, such as fire or natural disasters, will not be noticed as the backup kicks in automatically, ensuring seamless service delivery.

3 Simplify Operations
With EDI managed services, life is indeed simple. Especially for organizations that receive similar kinds of EDI data from different organization, the EDI managed service provider streamline such data and presents it uniformly to make it easier to be analysed and utilized.

4 Continuous Uptime and Support
Once an organization migrates to EDI managed services, it begins to enjoy 99.9% uptime on all its operations, because these EDI services providers are experts in this line of operations and can guarantee quality work at all times. Closely related to these is the 24/7 support they offer. EDI consultants always dedicate an expert to work with each organization, solving all their problems as they come up.

5 Highly Optimized Operations
EDI services are highly optimized under all circumstances. This means that even if some of your clients are yet to integrate, the EDI managed service provider can accommodate their operations with yours, thereby ensuring seamless integration at the backend, without anyone being the wiser.

6 Improved Efficiency
When it comes to IT services, the principles of specialization come into play. When EDI consultants handle your IT business, it brings increased efficiency as dedicated professionals who are well grounded in this sphere deal with all the issues that may arise.

7 Highly Customized Operations
When your business migrates to EDI managed services, the EDI consultants will customize their services specifically to your business needs, these means that you are getting best possible services available to help you in your line of business.

8 Availability of Update
In the IT industry, updates are like 5 and 6; one follows the other. Migrating to EDI managed services guarantee that you do not have to worry your head about updates, once any update becomes available, the EDI Service provider will integrate it into your operations seamlessly, even without your knowledge, so you are continuously getting the best constantly.

9 Improved Security
Related to the updates factor is security. As network hackers gain more clout, organizations need to constantly improve and update their security. But these come at a great cost. But EDI consultants are able to offer this service at little or nothing thereby ensuring that your organization is constantly protected 24/7.

10 Cost Predictability
Since EDI service providers with their 99.9% uptime availability can be able to predict the cost of the service, therefore, you are able to properly plan for it in the budget. Operations are also transparent, organizations do not need to worry about, defrauding them of their resources.

The overall results of migrating to managed EDI services is improved business and efficient services, these leads to happier clients and customer satisfaction. Satisfied customers are repeat customers; repeat customers’ means more earnings for the business. Having said all that, there is no reason why your organization should not integrate to EDI Managed Services. askmysafetyexpert.com

where to start with attorneys and more

In the space of a few years the legal basis of most any court case has shifted to include virtual law searches. While nobody recommends you follow the recommendation of the Google Search Page, the option is there to help you find the right lawyer, or seek out the right information.

Asking the right question matters.

The fundamental basics of law don’t really change much, and everyone knows there are ins and outs of decision makers that make the ultimate choice more important than ever. So you’ll want to seek the most objective attorney you can find, when you’re looking for an attorney to handle your court case.

If you’ve already been to trial and lost, did you know it’s okay to appeal your case?

An appellate attorney can look over your court case and determine if you have the option of taking your case to the court of appeals. When you appeal your judgment with an appellate attorney, there are a few basic concepts you’ll want to know prior to hiring the one person who works for you.

1 – If the court’s decision during your trial didn’t seem fair – you’ll want to ask an appellate attorney to look at your case.

2 – If your case includes details that should have been separated – you might want to appeal, to have separate issues settled differently.

3 – If you were unjustly accused, and the hearing didn’t go in your favor – you’ll want to request an appeal to have better representation of your details.

Often a lack of details can cause a case to be dismissed without further action. Or there can be other remedies applied in relevant cases.

The key to appealing your case successfully is finding the right appellate attorney. Not every attorney is created equal, and you’ll find the one attorney who works best for you, has your best interests in view while working for you, and accomplishes the task set before them – is the best in their specific area of expertise. The absolute best in a specific expertise may not pop up on the Google Search, but they’ll probably be located by name.

Many will recognize their name.

Several years back the question of who to hire might have been super difficult to find, but more recently you can ask most any attorney for a recommendation. Asking friends might be a good idea, or asking others who have recently had court battles. However, none of these may have had your particular experience.

Now, you can find an attorney online, then ask for referrals and references from other attorneys for a better grasp of who might be your best choice. best online shopping in pakistan

if you read one article about businesses read this one

The ever-evolving workplace is a connected, vibrant space especially with the diverse workforce. The changes at macro level are never abrupt; rather they are a gradual transition evolving out of real-time situations. In present times, fluidity in talent with diverse cultural background and virtual workplaces demand a more flexible and adaptive approach. An indicative of the future workplace scenario, for the workforce to be motivated, it is important for them to be driven by a shared purpose rather than show them the carrot of competitive salaries and perks alone. Hence, the import of employee experience and the harmony of AI and humans form the crux of workforce trends in 2020.
When change is the only constant, the workforce would obviously be as agile and adaptive as talented. It’s a-challenge-a-minute scenario from sourcing to retaining talent. In such a charged environ, ascertaining a general trend applicable to varied industries would contribute immensely in controlling costs while keeping a close watch on mobility and engagement of talent whilst keeping expectations real.
Technology and talent would play a more significant role in 2020
– According to an Ernst and Young estimate, the decade from 2017-2027 will see the global working population increase by 485 million.
– Age-wise, 82% millennials admit that workplace technology would influence their choice while accepting a new job.
– By 2020, it is expected that the workforce of one in four organizations will be at least 30% contingent.
– It has long been said that technology plays a substantial role in employee retention. However, the years gone by have taught that disruption is not limited to technology alone; it extends to political and economical arena as well.
– Yet, Gartner’s 2018 Future of HR survey yielded that above 60% of Chief Human Resource Officers (CHRO) worry about being unprepared for managing forthcoming technological disruptions.
– As PWC puts it, by 2020 a major part of routine transactional tasks would be automated.
Future Workplace and View surveyed 1,601 workers across North America regarding perks offered by employers and found out that employees want the basics first i.e. natural light, proper ventilation and comfortable temperatures.
So pertinent is this basic aspect that it can reduce absenteeism up to 4 days every year. In fact, unscheduled absenteeism costs companies an estimated USD 3600 per hourly worker and USD 2650 for salaried workers every year.
Future-enabled workforce strategy with a radical approach can change the dynamics of human capital trends that have been fore-analyzed. In ‘The Power to Perform: Human Capital 2020 and Beyond’ PWC laid out the path ahead and forward with 7 key pointers, namely:
– Build trust and purpose – In order to attract and retain talent, the employees should be able to trust the employer.
– Plan for the workforce of the future – Dynamic workforce supply and demand models are the need of the hour.
– Create digital ‘talent exchanges’ – Enhancing a better match with the required skill sets and people, AI and ML (Artificial Intelligence and Machine Learning) would contribute majorly.
– Rethink skill development – Thinking in terms of redesigning academics and modernizing corporate learning is necessary for workforce to adapt.
– Digitize work – Digital and productivity can be two sides of the same coin. However, those in job complain of fewer hours or free-time in hand to upgrade themselves whilst the ‘newcomers’ are inundated with online courses promising them the moon for a lot of moolah.
– Embed human capital analytics – Priority decisions in business require data analytics concentrated on human capital or talent.
– Redesign compensation models – Reward and motivation values surface even in disruptive technologies scenario when redesigning of capabilities, roles and pay is deliberated.

discovering the truth about resources

Introduction: –

“Your ability to communicate is an important tool in your pursuit of your goals, whether it is with your family, your co-workers or your clients and customers.” – Les Brown.

It is derived from the Latin word “Communicare” means to share. Communication is a process of transferring signals/ messages between a sender and a receiver. It can be done through various modes / methods which can be Oral (using words), Written (using printed or digital media such as books, magazines, websites or e-mails), Visual (using logos, maps, charts or graphs) even Non Verbal (using body language, gestures, tones and pitch of voice). Communication skills doesn’t only refer to the way in which we communicate with others, in fact, it includes various other elements like our body language, gesture, facial expression, posture, listening skills, pitch and tone of voice.

In today’s highly competitive world a good communication skill (whether oral or written) is a must. According to Robert Anderson, “Communication is an interchange of thoughts, opinions, or information, through speech, writing or signs”. Written Communication means communication by means of written symbols (either printed or handwritten).
It is a mechanism we use to establish and modify relationships not only in business world but in each and every aspect of your life. It helps the relationships to develop along good lines and helps to avoid insults, arguments and conflicts. Today, an effective communication skill has become a predominant factor even while recruiting and selecting any potential candidate. While interviewing any candidate many interviewers judge them on the basis of their communication skills.

Many experts believe that good communication skills can improve their efficiency, productivity and their interpersonal relationships not only within the department but with the entire organisation as well as with the external public. Even if you look at any job advertisement most of them mentions that candidate should have good communication skills.

In any interview a good communication skill helps to create an edge over others since technical qualifications are likely to be more or less the same for every candidate. It is often observed that promotions come easily to those who can communicate effectively irrespective of the nature of job, designation or department i.e. from senior level to lowest management level. In fact as career progresses, the importance of communication skills increases; the ability to speak, listen, question and write with clarity and conciseness are essential for every manager and leader. A good communicator identifies strengths as well as weaknesses in their communication that comes in their way of being able to convey their message effectively. They identify the reason for the same and try to find out suitable solutions for the same.

Secrets of Effective Business Communication

The ability to communicate well is one of the biggest factors in the success of any business organization. You can be an excellent designer, but if you are unable to promote your services and communicate effectively with clients and colleagues, then your potential is limited.

The main areas where communication is essential are:

  • Attracting potential clients
  • Customer service
  • Client meetings

1. Attracting Potential Clients: When you own any business, your livelihood depends on your ability to sell your services. You have to convince prospects that you are the best person for the job, and the following communication secrets in this article will help you do this:

  • Always ask Right Questions: To sell the services, you have to understand the client’s unique needs. And this can be done only by asking questions that get to the heart of the challenges they are facing. Understanding the problems of the problems, you can pitch your services as the best possible option for the client.
  • Communicate Professionally: Your professionalism can win you contracts and your communication skills add to the complete package. Proofread all your emails prior to sending and always use a business email address with a proper signature. Always speak articulately and competently at all times.

2. Customer service: Your clients want to feel that they are your priority. And you can make them feel so by providing exemplary customer service. Use the following communication-focused actions to improve your customer service.

  • Address Problems: If a client is not happy, don’t ignore their complaints. Simply ask them why they are unhappy and what you can do to fix the situation. Your willingness to face the problem head-on tells the client that you care about the project and their satisfaction.
  • Ask for Feedback: One method of maintaining long-term relationships with your clients is by keeping open lines of communication. It means you should keep on asking them for their input on how things are going and how they feel about the service you are providing. This can be done by inquiring at the end of a project, or during day-to-day conversations or through formal surveys.

3. Clients Meetings: Client meetings are an integral part of every successful business. Try the following tips to make your meetings as productive as possible:

  • Schedule and Prepare thoroughly: Schedule your meetings in advance to ensures that you and your clients have an adequate amount of uninterrupted time to speak. Take time to prepare an agenda that outlines focus points and sets a structure. Also, sharing the agenda for the meeting gives both you and the client an opportunity to fully prepare.
  • Speak, Pause and Listen: When you have several topics to discuss, rushing through them to get all of your ideas out may be tempting. But, this can cause confusion and makes the client feel that their input is not important. So, Just slow down and remember that communication is a two-way street. Develop a give-and-take that allows both parties to have their say.

Improving your communication skills is worth the time and effort, but you will be surprised by how much you benefit from more polished and professional interaction.

What do you think? What impact communication had on your business success?

Communication Skills and Its Importance

Communication is the act of conveying meaningful information about a person/person, this can be vocally (using voice), written (using printed or digital media such as books, magazines, websites or emails), visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures and the tone and pitch of voice).

In today’s digital age, communication is easily done in several formats, but it’s also important to retain the ability to verbally communicate as well, we share our views and ideas with each other by communicating. Man is a social animal and thus needs the other person to express himself and to live an interactive life. How well this information can be conveyed and received is a measure of how good our communication skills are.

Developing these skills can help in all spheres of our life. Be it an interview or dealing with the project leader or working out a solution with a team or writing a report, getting across the point effectively is what matters. It’s never too late to work on communication and by doing so improve quality of life. Better communication helps in good performance in job.

Communication Skills and its Importance

Professionally, when we apply for jobs or look for promotion with the present employer, there will certainly be a need to demonstrate good communication skills. For example, the ability to: speak appropriately with a wide variety of people whilst maintaining good eye contact, demonstrate a varied vocabulary and tailor language according to the audience, listen effectively so on and so forth. Many of these are important skills that employers seek.

Also it helps us in understanding others, not just their words, but also their tone of voice, their non verbal gestures and what their values and priorities may be. Active listening and reading are also part of being a successful communicator. For career growth, the importance of communication skills increases; the ability to speak, listen, question and write with clarity and conciseness are essential for most managers and leaders. Being able to communicate well with others is often essential to solving problems that inevitably occur both in our private and professional live The process of improving communication involves both how we send and receive messages.

Success in life

Both speaking and writing are reflections of our thoughts, experience, and education. Part of that combination is our level of experience that is listening to other speakers, reading documents and styles of writing and studying formats. It’s the effective communication skills which holds the key to success in many aspects of life. Acquiring and using the skills in the right way is all that matters to achieve our desired goal in life.

Pros and Cons of Managed Services

Today, there are lots of business companies which prefer to tie up with any third party company to get support on IT related chores. You can rely on the managed services for technological outsourcing as this is regarded as one of the best model for the vendors and also for the outsourcing organizations if you have a business and want to expand it overnight. Use of technology is increasing at every sector. Earlier, the organizations used calendars and various physical components to carry on their job. Now-a-days, the competition is becoming very serious. You can’t afford to miss any chance to progress. Therefore, the third party companies are coming ahead to provide help on maintaining proper infrastructure of the organization. Before relying on such company you must know the pros and cons of such services.

Pros of Managed Services

Every business organization has huge burden of expanding the business now and then. They have to make strategies and proper game plans and execute those effectively. Therefore, it becomes difficult to do all necessary services by themselves or contact manage services providers to take up the responsibilities on behalf of them.

The advantages of these services are-

1. Favorable Maintenance Infrastructure- Primarily, managed hosting companies put a number of best choices and effective performances in a nutshell. It becomes challenging for the companies to choose from their myriad set of applications. But one thing is sure that if a company hires such services, it will get well-integrated result within time. They always keep you updated, mange without any dispute and offer different level of agreements which entrust you with efficient availability.

2. Cost Effective- Have you ever thought how much do you need to invest for buying new server or organizing interview sessions to appoint recruits to host a single set of work? It is always more than contacting managed service providers. Why to spend unnecessarily while you can have the benefits of these services?

3. Easy Installation- In the competitive market of business, time is money. If you can’t run faster you’ll be lagged behind. Managed services providers always keep you in the run. They can be deployed very fast and take less time to function immediately and meet new demands.

4. Expert Monitoring- The administrative department has other assignments to complete. So, it is not possible to watch over the network hardware and servers. If the IT department of a company utilize MSP, it will be easier to monitor technological performances on the basis of 24*7.

Cons of Managed Services

1. Instability- There are certain disadvantages of MSP. Actually, when an organization depends upon these services, they assume that the business will hike a lot. If the Managed Service Provider fails to meet the need of the organization, they are the one to be blamed. Such incidents can hamper their reputation.

2. Huge Pressure- It is natural that an organization may not get positive result from a MSP. When they switch to another, they have huge expectations from the new third party organization.

Overall, it can be said that managed services providers are full of benefits for any type of business organizations. If you are expanding your business, take help from them and do your chores without any tension.

Silent Behavior Modification

When one thinks of sign language, he or she may think it is a language utilized only by the deaf or hard of hearing. Previously, parents had to wait until their child’s vocal chords developed in order to understand their needs and wants. Sign language enables children to communicate at a much earlier stage of development. With a recent newfound interest in the language, one must ask why it isn’t being utilized as a teaching strategy to help in the classroom?

Often times, a staff’s biggest challenge is student’s behavior throughout the day. Creativity can often be seen being replaced by a teacher who raises her volume to grab the attention of her stimulated students. As educator’s it is imperative that creative and new means are utilized in order to help ensure an environment that enables the children to thrive.

Sign language allows a teacher to accomplish this goal while engaging the children and teaching them something new and challenging. The first step is to introduce the language into the classroom. Whether it is through a hired staff member, or the teachers themselves taking the initiative to learn some of the basic signs and then pass the knowledge along. This can be done by going online. There are great websites available, where signs are modeled making it simple for everyone to learn, and words can be looked up the same as they would in a dictionary.

Students will enjoy being assigned animals. Allow the children to pick the animal they wish to be, or help them to establish a “sign name”. After this is done, help the children to practice and learn their new classmates sign. Another important sign is restroom. How many times is a teacher interrupted by the shouting of “Can I go to the potty”? Instead, the children can use their new language to ask to use the restroom, and the teacher can acknowledge giving permission without missing a beat. Another perk, are the signs stop and please.

Throughout the day re-direction is ongoing. Often times a teacher can grow weary of asking a child to discontinue with an action. Signing stop please or asking the child to move to another area, as well as, a quiet transition can be a nice change to what is often an over stimulated and non-responsive environment. Creativity in implementing this knowledge is imperative. If used and taught properly, one will quickly find that the need for the term to “use an inside voice” will soon disappear. It does not happen overnight, and each group of students brings a different dynamic to the table, but with time, patience, and perseverance this language opens a vast horizon of changing the atmosphere in one’s classroom.

7 Cs of Communication

According to the 7 Cs, communication needs to be:

1. Clear.
2. Concise.
3. Concrete.
4. Correct.
5. Coherent.
6. Complete.
7. Courteous.

In this article, we look at each of the 7 Cs of Communication, and we’ll illustrate each element with both good and bad examples.

1. Clear

When writing or speaking to someone, be clear about your goal or message. What is your purpose in communicating with this person? If you’re not sure, then your audience won’t be sure either.

To be clear, try to minimize the number of ideas in each sentence. Make sure that it’s easy for your reader to understand your meaning. People shouldn’t have to “read between the lines” and make assumptions on their own to understand what you’re trying to say.

Bad Example

Hi John,

I wanted to write you a quick note about Daniel, who’s working in your department. He’s a great asset, and I’d like to talk to you more about him when you have time.

Best,
Skip

What is this email about? Well, we’re not sure. First, if there are multiple Daniels in John’s department, John won’t know who Skip is talking about.

Good Example

Hi John,

I wanted to write you a quick note about Daniel Kedar, who’s working in your department. In recent weeks, he’s helped the IT department through several pressing deadlines on his own time.

We’ve got a tough upgrade project due to run over the next three months, and his knowledge and skills would prove invaluable. Could we please have his help with this work?

I’d appreciate speaking with you about this. When is it best to call you to discuss this further?

Best wishes,
Skip

This second message is much clearer, because the reader has the information he needs to take action.

2. Concise

When you’re concise in your communication, you stick to the point and keep it brief. Your audience doesn’t want to read six sentences when you could communicate your message in three.

• Are there any adjectives or “filler words” that you can delete? You can often eliminate words like “for instance,” “you see,” “definitely,” “kind of,” “literally,” “basically,” or “I mean.”
• Are there any unnecessary sentences?
• Have you repeated the point several times, in different ways?

Bad Example

Hi Matt,

I wanted to touch base with you about the email marketing campaign we kind of sketched out last Thursday. I really think that our target market is definitely going to want to see the company’s philanthropic efforts. I think that could make a big impact, and it would stay in their minds longer than a sales pitch.

For instance, if we talk about the company’s efforts to become sustainable, as well as the charity work we’re doing in local schools, then the people that we want to attract are going to remember our message longer. The impact will just be greater.

What do you think?
Jessica

This email is too long! There’s repetition, and there’s plenty of “filler” taking up space.

Good Example

Watch what happens when we’re concise and take out the filler words:

Hi Matt,

I wanted to quickly discuss the email marketing campaign that we analyzed last Thursday. Our target market will want to know about the company’s philanthropic efforts, especially our goals to become sustainable and help local schools.

This would make a far greater impact, and it would stay in their minds longer than a traditional sales pitch.

What do you think?
Jessica

3. Concrete

When your message is concrete, then your audience has a clear picture of what you’re telling them. There are details (but not too many!) and vivid facts, and there’s laser-like focus. Your message is solid.

Bad Example

Consider this advertising copy:

The Lunchbox Wizard will save you time every day.

A statement like this probably won’t sell many of these products. There’s no passion, no vivid detail, nothing that creates emotion, and nothing that tells people in the audience why they should care. This message isn’t concrete enough to make a difference.

Good Example

How much time do you spend every day packing your kids’ lunches? No more! Just take a complete Lunchbox Wizard from your refrigerator each day to give your kids a healthy lunch and have more time to play or read with them!

This copy is better because there are vivid images. The audience can picture spending quality time with their kids – and what parent could argue with that? And mentioning that the product is stored in the refrigerator explains how the idea is practical. The message has come alive through these details.

4. Correct

When your communication is correct, it fits your audience. And correct communication is also error-free communication.

• Do the technical terms you use fit your audience’s level of education or knowledge?

• Have you checked your writing for grammatical errors? Remember, spell checkers won’t catch everything.

• Are all names and titles spelled correctly?

Bad Example

Hi Daniel,

Thanks so much for meeting me at lunch today! I enjoyed our conservation, and I’m looking forward to moving ahead on our project. I’m sure that the two-weak deadline won’t be an issue.

Thanks again, and I’ll speak to you soon!

Best,
Jack Miller

If you read that example fast, then you might not have caught any errors. But on closer inspection, you’ll find two. Can you see them?

The first error is that the writer accidentally typed conservation instead of conversation. This common error can happen when you’re typing too fast. The other error is using weak instead of week.

Again, spell checkers won’t catch word errors like this, which is why it’s so important to proofread everything!

5. Coherent

When your communication is coherent, it’s logical. All points are connected and relevant to the main topic, and the tone and flow of the text is consistent.

Bad Example

Traci,

I wanted to write you a quick note about the report you finished last week. I gave it to Michelle to proof, and she wanted to make sure you knew about the department meeting we’re having this Friday. We’ll be creating an outline for the new employee handbook.

Thanks,
Michelle

As you can see, this email doesn’t communicate its point very well. Where is Michelle’s feedback on Traci’s report? She started to mention it, but then she changed the topic to Friday’s meeting.

Good Example

Hi Traci,

I wanted to write you a quick note about the report you finished last week. I gave it to Michelle to proof, and she let me know that there are a few changes that you’ll need to make. She’ll email you her detailed comments later this afternoon.

Thanks,
Michelle

Notice that in the good example, Michelle does not mention Friday’s meeting. This is because the meeting reminder should be an entirely separate email. This way, Traci can delete the report feedback email after she makes her changes, but save the email about the meeting as her reminder to attend. Each email has only one main topic.

6. Complete

In a complete message, the audience has everything they need to be informed and, if applicable, take action.

• Does your message include a “call to action,” so that your audience clearly knows what you want them to do?
• Have you included all relevant information – contact names, dates, times, locations, and so on?

Bad Example

Hi everyone,

I just wanted to send you all a reminder about the meeting we’re having tomorrow!

See you then,
Chris

This message is not complete, for obvious reasons. What meeting? When is it? Where? Chris has left his team without the necessary information.

Good Example

Hi everyone,

I just wanted to remind you about tomorrow’s meeting on the new telecommuting policies. The meeting will be at 10:00 a.m. in the second-level conference room. Please let me know if you can’t attend.

See you then,
Chris

7. Courteous

Courteous communication is friendly, open, and honest. There are no hidden insults or passive-aggressive tones. You keep your reader’s viewpoint in mind, and you’re empathetic to their needs.

Bad Example

Jeff,

I wanted to let you know that I don’t appreciate how your team always monopolizes the discussion at our weekly meetings. I have a lot of projects, and I really need time to get my team’s progress discussed as well. So far, thanks to your department, I haven’t been able to do that. Can you make sure they make time for me and my team next week?

Thanks,
Phil

Well, that’s hardly courteous! Messages like this can potentially start office-wide fights. And this email does nothing but create bad feelings, and lower productivity and morale. A little bit of courtesy, even in difficult situations, can go a long way.

Good Example

Hi Jeff,

I wanted to write you a quick note to ask a favor. During our weekly meetings, your team does an excellent job of highlighting their progress. But this uses some of the time available for my team to highlight theirs. I’d really appreciate it if you could give my team a little extra time each week to fully cover their progress reports.

Thanks so much, and please let me know if there’s anything I can do for you!

Best,
Phil

What a difference! This email is courteous and friendly, and it has little chance of spreading bad feelings around the office.

There are a few variations of the 7 Cs of Communication:

• Credible – Does your message improve or highlight your credibility? This is especially important when communicating with an audience that doesn’t know much about you.
• Creative – Does your message communicate creatively? Creative communication helps keep your audience engaged.